Hear from our clients how we deliver the very best customer service in our industry.
The City was directly affected by Hurricane Michael last October 2018. The features that are most appealing about the posts are lightweight and durability. The poles withstood the over 145 mile per hour winds, with only the globes blowing off. Other metal poles were broken during the storm. The City has been using our poles for almost thirty years.
I received the planter last Thursday, and it is an identical twin to the same planter I purchased 2 or 3 years ago (not directly from you; but after searching high and low on the web for someone selling its match, I finally traced it back to you guys, the source). Now both planters frame the view of my roof garden while adding minimal weight and looking wonderful in their faux granite glory. I’m a fan of your planters. The look, the size (your max is among the biggest I’ve been able to find), the stability even in a windy site like my roof garden, and most especially the lightweight make them ideal for my purposes. Which is why I spent a year (really!) trying to relocate them.
THEY ARE PERFECT!!! When I first opened the box up, I almost had a panic attack. They looked HUGE, but when I put them out on the pilasters, they were awesome! Since they don’t have an aged look, I was concerned about them looking like plastic, but once the plays are in them, you can’t even tell unless you’re looking up close. They are so well designed you are really looking at that more than anything.
Everyone from Liz to Karen to Brad were all very helpful in my order. Although it was a small residential order, I was delighted that everyone was still willing to answer my questions and complete my order. Great team!
The customer service from your company has been terrific!
I would like to add that we have been very happy with your lamp post product for the last 20+ years that we have had it. We only need to replace the parts ordered because of high winds that sent foreign material into the globe and its assembly cracking the globe and affecting the globe fitting assembly. Thank you.
Merci beaucoup / Thank you for all of your support and professionalism with the order of the planters! I sincerely appreciate the personal attention and the sense of urgency that you gave to this project throughout its planning, processing, and delivery! The clients are very happy with the planters!
The planters are beautiful! I especially love the red ones I added on for myself. That color is perfect! They will be fun! I was so impressed with the packaging for shipping. Great job! They arrived in perfect condition from what I can tell.
Yes they did arrive and actually they arrived like midday which was even better!! And of course we had to unwrap them lol (it was like Christmas morning) and they look very nice!! Happy to see a drainage plug. They’re currently being put at the site and we are looking forward to the finish product.
This container has been outside in WI for over 20 years. It has been hit with wheelchairs, gurneys, strollers, you name it. It has also been subjected to ice melt and salt, snow shovels and snow blowers. It still looks great. This was a Rotocast piece.
We have installed your step planters in the past and were very pleased with them. Glad to have a contact. Next funding round we get I will be sure to reach out.
The planters are great. My client is very happy. Already had a person run into one of the planters and it held up very well. This is in a small-grocery store setting.
At Crystal, we use a ton of TerraCast planters. Thanks for making terrific products.
Just wanted to let you know, the planters are great! Love the colors and sizes.
Due to your product being so durable I was able to make repairs without ordering new parts. Thanks for your Help.
No one is more thrilled than I! You and your staff have presented your company and product so well. Looking forward to receiving the planters and I have a semi-truck of potting soil just waiting for their arrival and twenty wonderful volunteers anxious to get them planted and in place for our grand opening.
Thanks to you and Karen for your help.
We love TerraCast planters and we have used your products exclusively for all of our pedestrian plazas.
I appreciate you taking care of this in a first-class manner.
Thanks for your help and for being so responsive! You are way better than just shopping online.
Just a quick note to thank you for the good service. I am attaching some pictures of the globes. We could not be more pleased. They look like glass, they are just great. Thanks.
We purchased your planters for the University in 2008. They have withstood the weather quite nicely and now we need some more.
The TCG-5 is over 25 years old the square planter is about 20-22 both have been outside the entire time. The bullet marks are from at least a 357 magnum or larger. They struck at an angle and bounced off they did not penetrate more than about 1/4 inch. They would have been shot from about 50 yards or further. Thanks for a great product and looking forward to my new order.
I almost forgot to send you these pictures of your lethal-looking flower pots that we used as theming on our water slides called Pirate’s Plunge. Everyone is very pleased with the effect and especially the reasonable price versus fiberglass cannons. I hope that you can use the photographs in some way to promote your business.
Although it’s been a long time since I’ve ordered TerraCast, I have lived with your products for many years, and love how durably beautiful they age. I now would like to order a couple for resale to clients.
I have had these poles installed for 10 or 11 years and have not ever had a problem, I like these lamps, they’re good!
The lamps have been just wonderful. They make a beautiful appearance and have had no maintenance problem. One has been in for about 21 years; the other for about 6 years.
I am not sure how long we have had them, but its been a long time. We really like them. Right now we have palm trees growing in your pots outside our house with no signs of product compromise.
Thank you so very much. I showed this to the stonemason and he was very pleased. From the notations on the template (without the tape measure) it appeared that the lamppost base was just under 30 inches in diameter! So, again, thank you very much for such great service!
In total, I have 3 of the 4 light posts and 14 of the single light posts…soon to be 15! I am very pleased with them!
The damn poles don’t break!
The lampposts I received from TerraCast® make awesome additions to my driveway. I couldn’t believe how easy they were to install, no expensive equipment rentals. Resin rules!
With the constant changes in weather I always needed to replace my planters every year. I purchased resin planters from TerraCast® I haven’t needed to replace them in the past 6 years!
My street used to be a target for graffiti over all of the stone planters and light poles. After deciding to take the resin and PolySteel™ route, no amount of graffiti is permanent anymore.
The composite portion of the bollard seems to hold up extremely well…after being by the beach for years, they look brand new.
The Town Of Buena Vista, CO
Thank you for the great planters that you produced to decorate our Main Street! We are sincerely grateful for your excellent customer service and especially for offering to replace the planter that was damaged recently. It’s been so… READ MORE
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